Money-Back Guarantee

Every item Essential Sudz sells is carefully inspected and packaged before it is shipped.

If merchandise is defective or damaged upon receipt, contact us with 3 days of receipt of your package to inform us of such.

All our products are backed by a 100% money-back guarantee**. A request for a refund must be made within 14 days of receiving your order. Any product (except sample sizes and clear-out items) may be returned for any reason. Simply return the item(s) in original condition, unopened and with label(s) intact.

You may contact us by email or through our online form to request a Refund Authorization number.

Shipping charges will not be refunded.

**PLEASE NOTE: Samples and Clear-Out Items are excluded from the 100% money back guarantee. 

Comments

• Item(s) will only be accepted for return within 14 days of delivery unless you have been notified otherwise.
• The item(s) are your responsibility until it reaches us. We therefore recommend that you return the package using a delivery service with a tracking number.
• The cost of returning the package to Essential Sudz is your responsibility.
• Delivery charges are only refundable where goods are faulty, and a product refund was issued.
• It is highly recommended that proof of sending returning goods for refund or exchange be obtained from the post office or courier service.
• To return an item, please fill out the online form to get in touch with us.
• Refunds will be processed within 48 hours upon receipt of the return item(s). Once processed, refunds may take between 5-10 business days to appear in the account that was used for the original purchase.